Support

Last updated: 15 July 2026

We're here to help you get the most out of Atlas Eight, your space for self-reflection and everyday wellbeing. If something isn't working, or you have a question, please reach out — we'd love to hear from you.

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Frequently asked questions

How do I reset my password?

If you signed up with an email address and password, open the sign-in screen and tap "forgot password?". Enter your email and we'll send a reset link. For your security, the message is the same whether or not an account exists for that email. If you originally signed in with Google or Apple, you don't have an Atlas Eight password — just use the same "Sign in with Google" or "Sign in with Apple" button you used before.

How do I manage or cancel my subscription?

Premium subscriptions are billed through the app store, so they're managed there:

• iOS: open the Settings app, tap your name, then Subscriptions, and select Atlas Eight to change or cancel.
• Android: open Google Play, tap your profile icon, then Payments & subscriptions > Subscriptions, and select Atlas Eight.

Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period. Deleting the app does not cancel a subscription. See our Terms of Use for the full subscription terms.

Your newsletter free month can arrive in one of two ways. Most new members get it as a store offer — your first month is free, then it continues at the regular price unless you cancel, so you manage or cancel it in your app store exactly as described above. Some accounts instead receive a complimentary month we add directly — that one isn't a store subscription, so there's nothing to cancel and you're never charged; it simply ends when the month is over. Either way, your first month is free.

Where's my free month?

To get your free month, download Atlas Eight and sign in with the same email address you used when subscribing to the newsletter. Within a few minutes we'll set it up — for some accounts premium unlocks on its own; for others we'll email you a short code to redeem in the app (Profile → "have a code? redeem it", or the subscription screen). If it hasn't appeared, the most common cause is signing in with a different email address than the one on the newsletter. We also send a reminder email a few days after signup if the free month hasn't been claimed yet. Already a premium subscriber? We'll add your free month to your subscription — watch for an email telling you when it's ready to claim. Still stuck? Email us and we'll sort it out.

Why did premium end?

If your free month was a complimentary period, it ends automatically when the month is over — there's nothing to cancel and you're never charged when it lapses. If it came as a store offer, your first month is free and then it renews at the regular price unless you cancel — so if you don't want to continue, cancel in your app store before the month ends (see "How do I manage or cancel my subscription?" above). Either way, we email you shortly before your free month ends. If a paid subscription ended unexpectedly, check its status in your app store.

How do redeem codes work?

Open Atlas Eight and choose to redeem a code from your profile or the subscription screen. On iPhone this opens the App Store's offer-code redemption sheet; on Android you're taken to Google Play's redeem page. Once the store accepts the code, premium unlocks in the app. If a code doesn't work, email us with the code and your device type and we'll look into it.

How do I request account deletion?

To delete your account and associated data, email us at info@atlaseight.co from the email address on your account, and we'll take care of it. See our Privacy Policy for how we handle your data and your rights.

I found a bug or have a feature idea

Wonderful — email us the details and we'll look into it. Feedback genuinely shapes how Atlas Eight grows.

Need a reminder about your wellbeing?

Atlas Eight is a self-reflection and wellbeing tool, not medical or mental-health care. If you are in crisis or experiencing an emergency, please contact your local emergency services or a crisis line right away.